Getting ready for your first visit
Getting ready for your first visit is simple. Book your free Smile Assessment, we email you a secure intake form, you complete it before you arrive, and you bring a few details like any insurance cover and a list of medications. No referral is needed, and there is nothing to print or post. We take care of the rest when you get here.
Specialist orthodontist · Real patient results · Newmarket, Auckland
Before you come in
Once your appointment is booked, we email you a secure intake form to complete online. It takes just a few minutes and means we can make the most of your time in the chair. Here is what it covers.
Your details
Name, contact details and, for a child, their parent or guardian, so we know who we are seeing and how to reach you.
Medical and dental history
Any health conditions, medications and your dental background, so your care is safe and tailored to you.
Consent
Simple consent to examine and, later, to treat. Your information stays private and secure with us.
There is no live form to fill in here. The secure intake form is emailed to you once your appointment is booked, so it is linked to your visit and kept private.
What the intake form covers
The form is short and plain to fill in. It gives us the background we need to care for you safely and to tailor your treatment from the very first visit. In just a few minutes, it covers the following.
Your first visit, step by step
Your first visit is a free 20 minute Smile Assessment, in the clinic for children and teens, or online or by video call for anyone. There is no referral needed and no obligation, just a warm, honest look at your options. Here is how it goes.
Book and complete your form
Choose a time that suits you, then complete the secure intake form we email you. It takes only a few minutes and saves time on the day.
Your free Smile Assessment
We take about 20 minutes to listen, look at your smile and talk through your options in plain language. You are welcome to ask us anything.
Your options and next steps
You leave knowing where you stand and what your choices are. If you want a full plan and exact quote, that is a separate appointment we can book for you.
Your free Smile Assessment is a relaxed, no-obligation chat with our Treatment Coordinator, in the clinic for children and teens, or online or by video call for anyone. If you choose to go ahead, your specialist examination and treatment are with Dr Shaz MacAvoy, our specialist orthodontist. To see the full journey from your first visit to a finished smile, read how treatment works. You can also compare options and fees on our prices page, or get in touch with any questions before you book.
What to bring
A few simple things help us get started. If you are not sure about any of them, do not worry, just come along and we will sort it out together.
Feeling nervous, or not local?
It is completely normal
Many of the people we meet have never seen an orthodontist before. There is no judgement here and no pressure to decide anything on the day.
- A warm, relaxed chat, at your pace
- Plain answers, no jargon
- Honest advice, even if the answer is not now
Start from wherever you are
If you are an adult, your first step is online or by video call: send a few photos for a free online Smile Assessment, or book a free 20 minute video call with our Treatment Coordinator. You come into the clinic only once you choose to go ahead.
- A free online assessment, reply within 2 working days
- Or a free 20 minute video call, no time off work
- Come in later for the specialist examination
Answered honestly
How do I get the new patient forms?
Once your appointment is booked, we email you a secure intake form. You complete it online before you arrive, so there is nothing to print or post. If you would prefer to fill it in at the clinic, that is fine too, just arrive a little earlier.
Do I need a referral to book?
No. You can book your free Smile Assessment directly, no referral is needed. If your dentist has given you a referral letter you are welcome to bring it, but it is not required to see us or to start treatment.
Can I do the first appointment by video call?
For adults, yes, and it is how we prefer to start: a free online Smile Assessment from your photos, or a free 20 minute video call with our Treatment Coordinator from anywhere in New Zealand. You come into the clinic later for the specialist examination. Children and teens can come into the clinic for their free visit, or start online or by video call too.
How long does the first visit take?
Your free Smile Assessment takes about 20 minutes, in the clinic for children and teens, or online or by video call for anyone. It is a relaxed chat about your smile and the options, with no obligation. A New Patient Consultation with a written plan and exact quote is a separate, longer appointment.
Can children register?
Yes. For a child, a parent or guardian completes the intake form on their behalf and comes along to the first visit. It helps to bring any medical and dental history and details of any medications your child takes.
Is my information kept private?
Yes. Your intake form is sent securely and your details are kept private and confidential, in line with New Zealand privacy rules. We only use your information to give you safe, tailored orthodontic care.
More questions? See our full FAQ page, or get in touch and we will happily help.
Book your first visit
A free 20 minute Smile Assessment, in the clinic for children and teens, or online or by video call for anyone. No referral needed, no obligation, just honest specialist advice. We will email your secure intake form as soon as your appointment is booked.