What to expect?
Different patients have different needs, but to simplify things we have outlined the most common process below in an easy step-by-step outline. For children or young adolescents who are not ready for treatment, we will let you know and monitor them. Please see below.
We welcome you to the clinic.
You complete a patient questionnaire.
We take photographs of your face and teeth.
We take low-radiation x-rays as required.
We discuss your treatment options.
We take a mould or digital impression (3D video).
We ensure your paperwork is complete.
Your deposit is paid or finance is arranged.
Your braces are placed or we order your clear aligners.
We go over how to look after your braces or clear aligners.
Kids & Adolescents
If your child is not ready for treatment, they will be placed on our complimentary review list. This means that they will be monitored regularly until they are ready for treatment, at no extra charge. So the sooner you bring your children to see us, the more it benefits them.
Our son has recently had his braces removed following orthodontic treatment with Dr. Shaz MacAvoy and her team at Milk Orthodontics in Kohimarama. The improvement in his teeth has been massive, and we are so pleased with not only the result, but the entire experience at Milk. We found the process to be straightforward and well organised from the outset. Shaz is very professional, thorough, efficient and personable, and she outlined a comprehensive treatment plan that was both detailed and easy to understand. Our appointments all ran to time, and it was great not to be kept waiting – the punctuality was notable, and much appreciated. Shaz’s staff at Milk are excellent too. They are all positive, friendly and professional, and we had every question answered when asked. My son felt at ease throughout his treatment, and because he always knew what the next steps and timeframes were, there were no surprises for him or us. Our son now has an amazing smile, and we are so pleased with the service and results that when it came time for our second son to have orthodontic treatment we had total confidence in Shaz and the team to take care of his orthodontic treatment too. Thank you Shaz and all your lovely team for making our orthodontic treatment experience seamless, pleasant and hassle free.
Milk Orthodontics has been an amazing customer service experience for us, such attention to detail, the professionalism and the empathy of your practitioners is one of a kind. My daughter was excited throughout the whole process, nothing scary as everything was well explained to her and all the steps of the treatment done with real soft hands and precision. We are very happy with the results, and absolutely relieved that we had made the right decision bring her to your practice. We are 100% satisfied and will definitely be recommending you to all our friends. Thank you!
My daughter now 11 years, and I visited Milk Orthodontics a year ago for a second opinion when we didn't feel 100% sure of this big investment with initial consultations elsewhere. Here we are a year later with braces on, off and with a retainer. We couldn't be happier with the on-time consultations, the process, communication and super friendly service. As well as being located to suit us, it has been an easy and happy journey. Highly recommended.
Thank you very much to you and your team for doing a wonderful job with my daughter’s teeth. My daughter is very happy and has a great smile on her all the time! You’ve always been very flexible with our requests, and the check ups experience were quick and seamless. Your patients are lucky to have you as their orthodontist. Thank you once again and all the very best. Have a lovely holiday soon!
I would highly recommend Milk Orthodontics with their amazing staff who are always professional and friendly. My daughter feels relaxed and comfortable at every appointment.
Dr Shahrzad MacAvoy is an amazing specialist! She was always professional and extremely knowledgeable and we are incredibly happy with the final results of our daughters smile. A beautiful clinic with a great environment and exceptional service everytime. I would highly recommend Dr Shahrzad MacAvoy and the clinic to all. See you for my next daughter.
Thank you so much Doctor MacAvoy and all your team for treating my daughter over the last 18 months. You are all so professional and friendly with flexibility around appointments where required. Appointments were always stress free due to the convenient location of the clinic including ample parking. We were always made to feel at ease during treatments. The state of the art facilities are fantastic and together with the dedicated team I always felt confident we were getting the very best treatment possible. My daughter is now braces-free and the results are amazing. I would highly recommend Milk Orthodontics.
Dr MacAvoy and the team at Milk Orthodontics have provided me with great orthodontic treatment. As an adult needing treatment, Dr MacAvoy provided me great advice over a range of options. I was inquisitive with new technology and she was always happy to take the time to put me at ease and answer my questions. I would highly recommend this professional team for any orthodontic needs. I have been so impressed with the quality of service and result I received that I have two of my children at different stages of treatment with Milk.