30 January 2024
What to Expect in Your Consultation with the Orthodontist
by Dr Shaz

Here’s what will happen at your consultation with the orthodontist—from assessment to treatment plans. Read on with Milk Orthodontics.


At Milk Orthodontics, we go beyond the ordinary call of duty to ensure that our work not only straightens your teeth but also helps you build your confidence, enhance your oral health, and ensure a lifetime of a beautiful smile.

We know your smile is unique, and so is your journey with us. Here’s what awaits you when you make your first visit to the orthodontist, in Auckland! 

Understanding the Orthodontist's Role

Orthodontists are dental specialists who specialise in the diagnosis, prevention, and correction of misaligned teeth and jaws. Our expertise lies in crafting individualised treatment plans that not only enhance the aesthetic appeal of your smile but also contribute to the overall health of your oral cavity. 

Beyond the cosmetic aspect, orthodontic treatment can address bite irregularities, jaw misalignments, and oral discomfort. That’s right, our work does have more to it than being a braces clinic!

Now, let's walk through the typical process you can expect during your initial consultation with the orthodontists at Milk. 

First Appointment


Upon your arrival, our team welcomes you to the clinic. Our goal is to make your orthodontic experience as comfortable and tailored as possible.


You'll complete a patient questionnaire. This questionnaire allows us to gather crucial information about your dental history, any concerns you might have, and your specific oral and dental goals.


A series of photos or a 3D video will be taken, providing a comprehensive visual representation of your current dental condition. These records are instrumental in crafting a treatment plan that aligns with your unique needs.


Low-radiation X-rays may be taken as needed, offering detailed insights into the underlying structure of your teeth and jaw. This step allows the orthodontist to identify issues that may not be visible through a visual examination alone. Don’t fret; it’s painless and straightforward.

Treatment Plan Discussion

With the gathered information, the orthodontist will discuss potential orthodontic issues and present various treatment options. This is an interactive session where your questions and concerns are not just welcomed but truly encouraged. 

With that, the first appointment is wrapped up!

For your convenience, the second appointment can be seamlessly arranged for the same day as your initial consultation. This ensures an efficient continuation of your orthodontic goals.

Second Appointment


Moving forward, we take a significant step toward your personalised treatment. During this session, you'll experience the creation of a mould or a detailed digital impression, often captured through a 3D video. These impressions play a crucial role in customising your treatment plan with precision.


Ensuring a smooth administrative process is essential. During this phase, we'll double-check and ensure all necessary paperwork is complete. This step is designed to minimise any administrative hassle, allowing you to focus on your upcoming treatment with confidence.


Financial arrangements are an integral part of your orthodontic experience. At this point, your deposit will be processed, or if needed, we'll assist you in arranging financing options. We believe in transparency, and during this step, we'll provide a clear breakdown of the investment in your smile.

Start Treatment 

Now, the exciting moment arrives! Your braces will be carefully placed, or if your treatment plan involves clear aligners, we'll initiate the process of ordering them. This marks the tangible beginning of your transformative journey towards a beautifully aligned smile.

Support and Guidance 

As you take your first steps into treatment, we want to ensure you feel confident and well-prepared. Our team will provide detailed guidance on how to care for your braces or clear aligners. This includes practical tips and insights to make your orthodontic experience as comfortable and effective as possible.

Your second appointment is not just about procedures; it's a continuation of our commitment to your well-being and the realisation of your smile goals. Stay tuned for the ongoing support and follow-up that will be an integral part of your orthodontic journey at Milk Orthodontics.

Etiquette at the Orthodontists’

Aside from the more straightforward parts of the process above, here are a few things you should keep in mind when you’re making a trip to the orthodontist’s. Some small forms of etiquette are important when visiting the orthodontist, and they help build a positive experience for both you and the orthodontic team. So here are some guidelines to ensure a smooth and respectful visit:

  1. Illness, Cold Sores, Lip Lesions:

Rescheduling for Illness: If you or your child has cold/flu symptoms or a visible lip lesion resembling a cold sore, kindly reschedule your appointment. Attending with these symptoms may result in rescheduling until fully healed.

  1. Oral Hygiene:

Pre-Appointment Brushing: Before every appointment, ensure thorough teeth and gum cleaning at home, school, or work. Poor oral hygiene may require rescheduling of the appointment.

  1. Broken or Loose Parts:

Dietary Restrictions: Avoid hard, sticky, and crunchy foods with braces. Excessive broken or loose brackets may incur a repair/replacement fee. Refer to your treatment plan for details.

  1. Late Arrivals:

Timeliness is Key: To respect everyone's time, arrive promptly. If you're more than 5 minutes late, there may be a wait, or the appointment may need rescheduling to avoid inconvenience to others. If you miss an appointment without notice, it will be rescheduled with a possible fee.

  1. Filming and Photography Policy:

Respecting Privacy: While we understand the excitement of capturing smile transformations, we ask patients and visitors not to film or take photographs within our clinics. Our commitment to security and privacy includes protecting the wishes of individuals who may not wish to be filmed or photographed.

  1. Security Measures:

Visual and Audio Recording: Our commitment to the safety of patients and staff includes constant visual and audio recording through security cameras. This measure is in place to ensure a secure environment for all.


We understand the apprehension that some children (and adults) have about making a trip to the orthodontist. Rest assured that your visit will be different. We are dedicated to providing a seamless and positive experience for you and your pearly whites.  Contact us today and hop on over to the best orthodontist Auckland has to offer!